QUALITY STATEMENT
Mulau Tools & General Agencies is committed to good professional practice, continual improvement of processes and services to achieve customer satisfaction. Therefore, our policy is to;
- Consistently provide quality goods and services that satisfy the expectations of our customers and regulatory requirements.
- Ensure that all personnel are competent and qualified for the tasks they perform, and that all personnel familiarize themselves with quality system documentation in order to implement the policies and procedures in their work, to continually improve the quality management system and to satisfy standards acceptable to most industrial entities.
- Professionally and effectively offer quality services that are in tandem with customers’ requirements.
- The management and staff shall also undertake to ensure that all activities are conducted in accordance with the company documented procedures
The goal is to encourage active participation of all employees in quality planning and continual improvement efforts to meet all quality, service and cost objectives.